Rent-A-Space: Self Storage FAQ
Roanoke VA – Valley Avenue · Roanoke VA – Patrick Road · Salem VA
How can we help our customers navigate the self storage FAQ that come up during the rental process? Here at Rent-A-Space in Virginia, we strive to make the self storage process as straightforward as possible, but we understand if you have some questions along the way. If you are new to renting storage, you may want to run through the basics before browsing for a storage unit. If you are new to Rent-A-Space in Virginia, we’ve compiled a list of the self storage frequently asked questions we get most. We strive to answer all of your self storage questions below, but if we do not, please do not hesitate to give us a call or send us an email! Read through our Self Storage FAQs below to get started renting with Rent-A-Space in Virginia today!
Does renting storage units require rental protection?
Yes, we do require insurance when you are renting a storage unit. You can either provide proof of your own insurance as you are checking out, or you can purchase one of our insurance plans. We currently offer a few different options, so you are able to choose the best for your situation. Ask our storage experts which plan would be best for you.
Are locks provided/sold on site?
Yes, our storage facilities sell a variety of storage supplies – including storage unit locks – on premise. At Rent-A-Space in Virginia we sell a variety of packing and moving supplies, including boxes, packing tape, furniture covers, box cutters and more!
How do I pay my bill online?
Navigate to the top of our website, and click on the icon labeled “Pay Bill”. From there, login and click on the storage unit in your account that you wish to pay the bill for. You can also choose to prepay for your upcoming month’s bill.
How do I reach someone after hours?
If you have an urgent issue after business hours, please call any Rent-A-Space storage location and press 1 to speak with a representative. Our storage facility’s phone numbers are as follows: Rent-A-Space-Salem (540-387-0600); Rent-A-Space-Roanoke-Patrick (540-344-7900); Rent-A-Space-Roanoke-Valley (540-989-9300). Additionally, there is a chat button on the website that can support you.
Can I rent short-term?
Yes, Rent-A-Space offers convenient month-by-month storage leases to allow for flexible rental space. You will never be stuck in a long contract. Rent for a month, a few months, or find your long-term storage solution with us.
What discounts do you offer?
Currently, our storage facilities offer a variety of storage discounts. Customers ages 65+ are eligible for our Senior Discount, 5% off your monthly bill. Active duty military members can receive 10% off monthly. Thank you for your service! Additionally, when you refer a friend, you and your friend both receive $50 off your next storage rental. Read more at our storage discount page today.
Do you have movers?
No, currently our storage facility does not offer any sort of moving service. However, we list our Neighborhood Friends at the bottom rental page, so our tenants can find local assistance with trusted businesses. Search through our Neighborhood Friends list to find movers within your area.
Do you have truck rentals?
No, we do not offer moving truck rentals at our storage facility, but you can find a truck to rent with a recommended local business in one our store’s Neighborhood Friends list.
Do you have storage auctions?
Yes, our storage facility does hold storage auctions. Auctions of storage units occur after fulfilling the state lien law procedure of someone who has not made a payment on their unit. Storage auctions aren’t our favorite side of the business, but they are a part of it. Storage auctions will be held online at Lockerfox.com. Simply visit the site, and entire the zip code of one our Rent-A-Space facilities to check-in on any of our current storage auctions.
Can I live or sleep in a storage unit?
No, living in a storage unit is prohibited by various local and federal housing laws. Additionally, living in a storage unit is extremely unsafe. Storage unit doors lock from the outside and do not have running water to support a residence.
What storage unit size do I need?
Rent-A-Space offers a variety of storage unit sizes to meet any renter’s needs. Depending on the amount of items you are looking to store, how long you are looking to store, and what you are trying to store, different storage unit sizes might serve you better. Our online storage calculator can give you a storage unit size recommendation based on the objects you enter. Simply input any items you plan on placing in your storage unit, and this convenient calculator will provide you with an estimate as to how much storage space you will need. Use this estimate as a reference to selecting your correct storage unit.
When I rent online, can I access my storage unit right away?
Yes. When you rent a storage unit through our contactless storage rentals, you are able to access your storage unit immediately once you receive your confirmation email. The online rental process lets you choose your storage unit and pay for it within minutes – it’s that simple. Once the transaction is completed, you can move into your storage unit right away.
Can I access my storage unit at any time?
No, but our storage facilities do offer gate access outside of normal business hours. Our storage facility’s gate hours are from 6 AM – 10 PM.
Did We Answer Your Self Storage FAQ?
At Rent-A-Space in Virginia, we don’t want there to be any confusion when you are entering a rental agreement with us. If you have a question that is not answered above, please call or email the Rent-A-Space office closest to you for a direct, professional response. We look forward to hearing from you!
Rent-A-Space Secure Storage in Virginia
Are you a prospective mover or new resident looking for affordable storage units in the Virginia area? Look no further! Introducing Rent-A-Space Secure Storage in Virginia, three storage facility locations in the central Virginia area that offer a variety of self storage options. Choose from amenities that include indoor storage units, convenient drive-up storage units, and outdoor parking for RVs, boats, and personal vehicles at select storage facilities. Additionally, for your security. all storage units are housed within a fenced perimeter with gated access, a secure keypad entrance, and 24 hour security camera monitoring. Feel comfortable storing your cherished items with Rent-A-Space in Virginia this year. Call any of our three storage facilities, or stop by in-person and chat with our team of storage experts at Rent-A-Space in Virginia today!
Roanoke VA – Valley Avenue · Roanoke VA – Patrick Road · Salem VA